At ComplianceEase, a division of LogicEase Solutions Inc. ("ComplianceEase"), we recognize your right to confidentiality and value your trust very seriously. We strive to protect the privacy of our clients' personal information and their customers' data. By publishing this Privacy Statement ("Statement"), we want you to know that we apply our long-standing commitment to safeguarding privacy to all of our online services and activities. This Statement discloses the privacy practices for www.ComplianceEase.com ("Website"). The use of this Website or the Services (as defined below), including the submission of data, constitutes your acknowledgement that you have read and understood this Statement and agreed with its terms. We reserve the right to change this Statement and will provide notification of the change at least 30 business days prior to the change taking effect.
1. Information Collection and User Registration.
Any person accessing, browsing or otherwise using the Website, whether manually or though an automated mechanism, is considered a "User". ComplianceEase collects information from two types of Users: casual Users, who may access the main site and non-restricted pages of the Website, and registered Users, or "Clients", who subscribe for Services and register with ComplianceEase and are thereby permitted to access the restricted pages of the Website.
ComplianceEase collects information from Users at several different points on the Website for the automated compliance services ("Services") we provide. In general, Users can visit the non-restricted pages of the Website without identifying themselves or revealing any personal information. Information tracking is limited to general Website traffic statistics and does not include personally identifiable information.
If a User is interested in becoming a Client, we will ask the prospective Client to provide basic information that is necessary to support standard billing and client support activities, such as company name, contact name, address, email address and telephone number. This information (collectively, "Registration Information") may be used to contact the prospective Client about the Services for which they have expressed interest. Registration Information is treated as confidential, and its use is restricted to the internal ComplianceEase and client support operations. If other information is requested during the registration process, we will clearly indicate the information that is optional and not required in order to subscribe for Services. Prospective Clients are encouraged to provide all requested information so that ComplianceEase can provide more personalized service.
Internet addresses and other related information may also be collected when Users visit the Website. This information is logged to our secure database to help diagnose technical problems and to administer the Website so that we can maintain and improve the quality of service on the Website. We may also track and analyze non-personally identifiable aggregate usage and volume statistical information from our Users and provide such information to third parties.
2. Use of Collected Information.
Except as may otherwise be agreed in writing by ComplianceEase and any Client, whether in a contract for the provisions of Services (a "Services Agreement") or otherwise, which agreement will govern only data submitted to or gathered by ComplianceEase with respect to such Client, ComplianceEase is the sole owner of the information collected on the Website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this Privacy Statement.
ComplianceEase uses the information we collect to set up the Services for individuals and their institutions. We may also use the information to contact clients and prospects to discuss further their interest in our Services and to provide information (such as announcements of promotions and events) about ComplianceEase or alliance partners. We may also e-mail newsletters and updates about the Services or ComplianceEase. You can opt out of receiving these communications by replying to them at the time they are distributed or at any time by e-mailing clientsupport@ComplianceEase.com.
If you send us personal correspondence, such as emails or letters, we may collect such information. We may use such information without restriction for marketing purposes, but we will not disclose any personally identifiable information in doing so without your prior consent. For example, if you send us a letter telling us how helpful the Services are to you, we may use the comment in our marketing materials, but we will not use your name when we do so unless you agree in advance.
ComplianceEase cooperates with law enforcement and other third parties to enforce laws and property rights. We reserve the right to disclose any personal information that is necessary, in our reasonable discretion, to aid in such enforcement and to report any illegal activity to law enforcement authorities. We also reserve the right to release personal information concerning a User who we believe is in violation of our Terms of Service or this Privacy Statement, even without a subpoena, warrant, or other court order.
In the event that another company acquires ComplianceEase or substantially all of its assets, as part of such transaction, information collected on this Website, including Registration Information, may be transferred to the acquiring company.
3. Cookies and Log Files.
ComplianceEase also collects anonymous information passively using cookies. Cookies play an important role in making the Internet work but there continues to be substantial confusion among Internet users about what cookies are and how they are used.
The Website also uses IP addresses to analyze trends, administer the Website, track User's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
4. Links and Cobranding.
This Privacy Statement applies solely to information collected by this Website. All Users should be aware that the Website contains links to other Web sites. The linked sites are not under the control of ComplianceEase and ComplianceEase is not responsible for the privacy practices or the content of these other Web sites. We encourage all Users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
Although it has no present intent to do so, in the future ComplianceEase may from time to time enter into an agreement with a third party to share such party's web site (commonly referred to as "cobranding"), and the appearance of certain pages on such sites may be the same as our Web pages. However, the address box on such Web pages will reflect the address of the third party. When you use the Website, you should be careful to notice whether the address box in the top of the screen shows a different address than ComplianceEase. If it does, then the information collected is subject to the rules of the third party's site and is beyond the control of ComplianceEase. We may also engage in co-branding to be hosted on our website, but pages involved in such an arrangement will not be accessed directly through the ComplianceEase Website.
ComplianceEase uses Secure Sockets Layer (SSL) encryption technology to keep your personal information as secure as possible. While we strive to protect your personal information, ComplianceEase cannot warrant or guarantee the security of any information you transmit.
While we use SSL encryption to protect sensitive information online, we also strive to protect user-information off-line. All of our Users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to the information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our Clients' and their customers' information is protected. Finally, the servers on which we store our Clients' data are kept in a secure environment, with around the clock security.
6. Site and Service Updates.
We send email to Clients to announce service updates. Clients are not able to un-subscribe from service announcements, which contain important information about the Website and Services provided. We communicate with our Clients via email or phone to provide requested services and to respond to issues relating to their account.
7. Correcting/Updating Personal Information.
If a User's personally identifiable information changes, such as phone number, we will endeavor to provide a way to correct, update or remove that User's personal data provided to us. This can usually be done at the User Profile page on the Website.
You may not opt out of the collection of Registration Information unless you cancel your subscription for Services. Upon your request, we will make your Client account inactive. To make this request, email us at clientsupport@ComplianceEase.com. If you so request, we will disable your account within 15 business days after you contact us and request such removal.
In some circumstances, we will retain certain information in our files for the purposes of resolving disputes, troubleshooting problems, enforcing the Terms of Service or other legal requirements. Further, due to technical constraints and the fact that we back up our systems, it is impractical to remove all such information from our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
8. Notification of Changes.