complianceease

Privacy Statement

At ComplianceEase, a division of LogicEase Solutions Inc. ("ComplianceEase"), we recognize your right to confidentiality and value your trust very seriously. We strive to protect the privacy of our clients' personal information and their customers' data. By publishing this Privacy Statement ("Statement"), we want you to know that we apply our long-standing commitment to safeguarding privacy to all of our online services and activities. This Statement discloses the privacy practices for www.ComplianceEase.com ("Website"). The use of this Website or the Services (as defined below), including the submission of data, constitutes your acknowledgement that you have read and understood this Statement and agreed with its terms. We reserve the right to change this Statement upon notification to you. Use of this site following provision of such notice shall constitute your acceptance of the revised terms.

1. Information Collection and User Registration.

Any person accessing, browsing or otherwise using the Website, whether manually or through an automated mechanism, is considered a "User". ComplianceEase collects information from two types of Users: casual Users, who may access the main site and non-restricted pages of the Website, and registered Users, or "Clients", who subscribe for Services and register with ComplianceEase and are thereby permitted to access the restricted pages of the Website.

ComplianceEase collects information from Users at several different points on the Website for the automated compliance services ("Services") we provide. In general, Users can visit the non-restricted pages of the Website without identifying themselves or revealing any personal information. Information tracking is limited to general Website traffic statistics and does not include personally identifiable information.

If a User is interested in becoming a Client, we will ask the prospective Client to provide basic information that is necessary to support standard billing and client support activities, including company name, contact name, address, email address and telephone number. This information (collectively, "Registration Information") may be used to contact the prospective Client about the Services for which they have expressed interest. Registration Information is treated as confidential, and its use is restricted to the internal ComplianceEase and client support operations. If other information is requested during the registration process, we will clearly indicate the information that is optional and not required in order to subscribe for Services. Prospective Clients are encouraged to provide all requested information so that ComplianceEase can provide more personalized service.

Internet addresses and other related information may also be collected when Users visit the Website. This information is logged to our secure database to help diagnose technical problems and to administer the Website so that we can maintain and improve the quality of service on the Website. We may also track and analyze non-personally identifiable aggregate usage and volume statistical information from our Users and provide such information to third parties.

2. Use of Collected Information

Except as may otherwise be agreed in writing by ComplianceEase and any Client, whether in a contract for the provisions of Services (a "Services Agreement") or otherwise, which agreement will govern only data submitted to or gathered by ComplianceEase with respect to such Client, ComplianceEase is the sole owner of the information collected on the Website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this Privacy Statement.

ComplianceEase uses the information we collect to set up the Services for individuals and their institutions. We may also use the information to contact clients and prospects to discuss further their interest in our Services and to provide information (such as announcements of promotions and events) about ComplianceEase or alliance partners. We may also e-mail newsletters and updates about the Services or ComplianceEase. You can opt out of receiving these communications by replying to them at the time they are distributed or at any time by e-mailing clientsupport@ComplianceEase.com.

Data and information submitted to ComplianceEase through the Website will not be reviewed, shared, distributed or publicly referenced by ComplianceEase except as provided in the ComplianceEase Terms of Use and an effective Services Agreement (collectively, the "Terms of Service"), or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving problems, support issues, or suspected violation of the Terms of Service, or as may be required by law. Clients are responsible for maintaining the confidentiality and security of their User IDs and Passwords.

If you send us personal correspondence, such as emails or letters, we may collect such information. We may use such information without restriction for marketing purposes, but we will not disclose any personally identifiable information in doing so without your prior consent. For example, if you send us a letter telling us how helpful the Services are to you, we may use the comment in our marketing materials, but we will not use your name when we do so unless you agree in advance.

ComplianceEase cooperates with law enforcement and other third parties to enforce laws and property rights. We reserve the right to disclose any personal information that is necessary, in our reasonable discretion, to aid in such enforcement and to report any illegal activity to law enforcement authorities. We also reserve the right to release personal information concerning a User who we believe is in violation of our Terms of Service or this Privacy Statement, even without a subpoena, warrant, or other court order.

In the event that another company acquires ComplianceEase or substantially all of its assets, as part of such transaction, information collected on this Website, including Registration Information, may be transferred to the acquiring company.

3. Passive Data Collection.

ComplianceEase also collects anonymous information passively using various technologies, including Google Analytics. The Website does not use passive data collection to store any personal identification information.

Google Analytics represents that they do not collect any personal identification information. For more information on how Google collects and processes data, please see "How Google uses data when you use our partners' sites or apps" located on Google's website at: http://www.google.com/policies/privacy/partners

The Website may use cookies to collect information. A cookie is a small text file containing a unique identification number that is transferred from a Web site to the hard drive of your computer so that the site administrator may identify your computer and passively track its activities on the Web site. Since cookies are only text files, they cannot run a program on your computer, search your computer for other information, or transmit any information to anyone.

The Website may use cookies to facilitate a User's movement throughout the Website, to check a User's browser type so that we can ensure that our Website runs optimally on a User's computer, and to authenticate a Client's access to restricted areas on our Website. The Website may use session cookies containing encrypted or encoded information, including your User ID and session ID. This information allows us to process your online transactions and requests. Session cookies are required in order to use the ComplianceEase applications.

You may refuse to accept cookies. If a User rejects the cookie, that User may still use the Website, but as noted above, some portions of the Website may not function properly or may be restricted or unavailable.

The Website also uses IP addresses to analyze trends, administer the Website, track User's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

4. Links and Cobranding

This Privacy Statement applies solely to information collected by this Website and/or through Google Analytics. All Users should be aware that the Website contains links to other Web sites. The linked sites are not under the control of ComplianceEase and ComplianceEase is not responsible for the privacy practices or the content of these other Web sites. We encourage all Users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

Although it has no present intent to do so, in the future ComplianceEase may from time to time enter into an agreement with a third party to share such party's web site (commonly referred to as "cobranding"), and the appearance of certain pages on such sites may be the same as our Web pages. However, the address box on such Web pages will reflect the address of the third party. When you use the Website, you should be careful to notice whether the address box in the top of the screen shows a different address than ComplianceEase. If it does, then the information collected is subject to the rules of the third party's site and is beyond the control of ComplianceEase. We may also engage in co-branding to be hosted on our website, but pages involved in such an arrangement will not be accessed directly through the ComplianceEase Website.

5. Security

ComplianceEase uses Secure Sockets Layer (SSL) encryption technology to keep your personal information as secure as possible. While we strive to protect your personal information, ComplianceEase cannot warrant or guarantee the security of any information you transmit.

While we use SSL encryption to protect sensitive information online, we also strive to protect user-information off-line. All of our Users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to the information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our Clients' and their customers' information is protected. Finally, the servers on which we store our Clients' data are kept in a secure environment, with around the clock security.

6. Site and Service Updates

We send email to Clients to announce service updates. Clients are not able to un-subscribe from service announcements, which contain important information about the Website and Services provided. We communicate with our Clients via email or phone to provide requested services and to respond to issues relating to their account.

7. Correcting/Updating Personal Information

If a User's personally identifiable information changes, such as phone number, we will endeavor to provide a way to correct, update or remove that User's personal data provided to us. This can usually be done at the User Profile page on the Website.

You may not opt out of the collection of Registration Information unless you cancel your subscription for Services. Upon your request, we will make your Client account inactive. To make this request, email us at clientsupport@ComplianceEase.com. If you so request, we will disable your account within 15 business days after you contact us and request such removal.

In some circumstances, we will retain certain information in our files for the purposes of resolving disputes, troubleshooting problems, enforcing the Terms of Service or other legal requirements. Further, due to technical constraints and the fact that we back up our systems, it is impractical to remove all such information from our systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

8. Additional Terms for California Residents

Updated: December 2019
    1. IntroductionThe California Consumer Privacy Act (CCPA) provides California residents with specific rights regarding a business's collection of specified personal information, referred to in the CCPA as "Personal Information," including access, data portability, and erasure rights. The rights provided by the CCPA may be in addition to the rights described elsewhere in this Privacy Statement.If you are a California resident and are a job applicant or prospective contractor with ComplianceEase, please refer to Section III below.

      The CCPA rights delineated in this section cover only Personal Information that is collected directly by ComplianceEase. The rights described below do not cover Personal Information collected by another party (e.g., a mortgage lender) that was subsequently provided to ComplianceEase via such party's use of our compliance services. For inquiries related to ComplianceEase's use of such Personal Information, please contact us at ConsumerPrivacy@ComplianceEase.com

    2. Rights Under the CCPA
      1. Access and Data Portability Rights. You have the right to request that ComplianceEase disclose certain information to you about our collection and use of Personal Information during the prior twelve months. This includes:
        • The categories of Personal Information we have collected about you;
        • The categories of sources of Personal Information we have collected about you;
        • The categories of third parties with whom we share your Personal Information;
        • The categories of Personal Information that were provided to each category of third party;
        • Our business purpose for collecting your Personal Information; and
        • Specific pieces of Personal Information we have collected about you.

        The categories of Personal Information, sources of Personal Information, and third parties with whom your Personal Information may be shared are described in sections 1 through 4 of this Privacy Statement.

        ComplianceEase does not sell your Personal Information.

      2. Erasure Rights. You have the right to request that ComplianceEase entirely delete Personal Information that we have collected from you during the prior twelve months. We may deny your deletion request if our retention of the Personal Information is necessary for us to:
        • Fulfill the business purpose for which we collected the Personal Information, including provision of a service that you requested, taking actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise performing a contract with you.
        • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
        • Improve the functionality of our services or identify and repair errors that impair the existing intended functionality of our services.
        • Comply with a legal obligation or exercise right provided for by law.
        • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
        • Make other internal and lawful uses of that Personal Information that are compatible with the context in which you provided it.

        Requesting Access and Deletion. To exercise your access, data portability, and erasure rights under the CCPA, you must submit a verifiable consumer request to us by calling 650-389-1364 or emailing ConsumerPrivacy@ComplianceEase.com. Only you or a person registered with the California Secretary of State that you have authorized to act on your behalf may make a consumer request related to the Personal Information of you or your minor child.

        Your verifiable consumer request must include:

        • Information sufficient for us to reasonably verify that you are the person about whom we have collected Personal Information or are such person's legally authorized representative; and
        • A description sufficient for us to properly understand, evaluate, and respond to your request.

        If requested, we will provide you with a copy of your Personal Information in a portable, readily usable format.

        Note that we cannot respond to requests or provide you with Personal Information if we are unable both to verify your identity, or authority to make the request, and to confirm that the requested Personal Information relates to you or the person you represent. We will only use Personal Information included in a verifiable consumer request for the purpose of verifying the requestor's identity or authority to make the request. Please note that the CCPA limits you to two consumer requests of a particular business per twelve-month period.

      3. Non-Discrimination. ComplianceEase will not discriminate against you for exercising any of your CCPA rights. Specifically, we will not deny you services, deny you employment, charge you different rates or impose penalties on your use of our services, provide a different level or quality of services, or imply any of the above, unless otherwise permitted by the CCPA.

 

  1. Job Applicants and Prospective Contractors.  If you are a job applicant or prospective contractor and ComplianceEase has collected your Personal Information as part of the hiring or engagement process, be aware that your rights regarding such Personal Information are more limited than as described above. Through December 31, 2020, the CCPA exempts such Personal information from most of the law's coverage. During 2020, the CCPA gives you the right to request that ComplianceEase disclose to you (i) the categories of Personal Information the company has collected about you during the prior twelve months; and (ii) the company's business purpose for collecting this Personal Information.Unless further legislative action is taken during 2020, as of January 1, 2021, you will be able to exercise the access, data portability, and erasure rights described above in the same manner as other California consumers.

9. Notification of Changes

If we decide to change our privacy policy, we will post those changes on the Sign-In page of the Website and/or email such changes to Clients. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify Users by way of email. Users will have the ability to request that we not use their information in this different manner. In such event, we will use the information in accordance with the privacy policy under which the information was collected.

Additional Privacy Principles for Personally Identifiable Information

If you feel that ComplianceEase is not abiding by its posted privacy policy, you should contact Client Support by email at clientsupport@ComplianceEase.com.